安捷倫科技為GC和CG/MS遠(yuǎn)距離監(jiān)控和診斷服務(wù)進(jìn)行擴(kuò)展. 安捷倫服務(wù)包括標(biāo)準(zhǔn)服務(wù)和免費(fèi)支持協(xié)議. 安捷倫有限公司（NYSE: A）于當(dāng)日宣布推出： 安捷倫6890/7890系列氣相色譜（GC）系統(tǒng)和5973/5975系列氣相色譜-質(zhì)譜儀（GC/MS）系統(tǒng)，這些具有智能遠(yuǎn)距離監(jiān)測(cè)服務(wù)的儀器所提供的智能服務(wù)都包括在安捷倫服務(wù)協(xié)議之內(nèi). 安捷倫世界服務(wù)部營(yíng)銷(xiāo)經(jīng)理David Heiger說(shuō)：“一些在制藥行業(yè)的跨國(guó)公司客戶(hù)和全球的政府部門(mén)都依賴(lài)于安捷倫的服務(wù)，幫助他們最大化儀器的實(shí)用性并達(dá)到實(shí)驗(yàn)室生產(chǎn)力的目標(biāo).對(duì)安捷倫LC和LC/MS系統(tǒng)智能服務(wù)的響應(yīng)已很有成效，并且我們很高興為我們的客戶(hù)擴(kuò)展安捷倫GC和GC/MS系統(tǒng)，使其得到更多受益.” 智能服務(wù)利用經(jīng)證明的、安全的IT技術(shù)，將儀器與安捷倫的客戶(hù)支持中心聯(lián)系起來(lái).在安捷倫客戶(hù)支持中心，有專(zhuān)家提供的主動(dòng)技術(shù)支持，專(zhuān)門(mén)設(shè)計(jì)用于在影響生產(chǎn)力之前就解決問(wèn)題. 全力解決疑問(wèn)的特征使單鈕就可以完成求助要求，同時(shí)安捷倫的服務(wù)工程師們可以在系統(tǒng)反映之前，遙控決定系統(tǒng)的狀況. 由于實(shí)驗(yàn)室的允許和智能服務(wù)的實(shí)時(shí)結(jié)合，安捷倫的工程師們可以打開(kāi)一個(gè)非常安全的遠(yuǎn)程桌面，分享會(huì)議內(nèi)容，為設(shè)備提供高級(jí)、及時(shí)的遠(yuǎn)程問(wèn)題解決方案. 更多關(guān)于安捷倫智能服務(wù)和公司的全部分析儀表信息，請(qǐng)登錄：www.chem.agilent.com 關(guān)于安捷倫 安捷倫科技公司是測(cè)量的世界領(lǐng)袖公司，也是通信，電子，生命科學(xué)和化學(xué)分析技術(shù)的領(lǐng)導(dǎo)者.該公司擁有19000名員工服務(wù)于全球110多個(gè)國(guó)家的客戶(hù).安捷倫在2006年財(cái)政年度凈收入50億美元.登錄公司網(wǎng)站咨詢(xún)?cè)摴拘畔?www.agilent.com. [font=times]original text [/font] [font=times]Agilent Technologies Extends Remote Monitoring and Diagnostics Service to GC and GC/MS[/font] [font=times][color=#708090]Intelligent Services Included with Standard Service and Support Agreements at No Charge Agilent Technologies Inc. （NYSE: A） today announced that its Intelligent Services remote instrument monitoring and diagnostics capability is now available for the Agilent 6890/7890 Series gas chromatograph （GC） systems and 5973/5975 Series gas chromatograph-mass spectrometer （GC/MS） systems. The Intelligent Services features are included with Agilent Service agreements. "Customers at multinational pharmaceutical companies and government agencies around the world are relying on Intelligent Services to help them maximize instrument availability and achieve laboratory productivity goals," said David Heiger, Agilent Worldwide Services marketing manager. "The response to Intelligent Services on Agilent LC and LC/MS systems has been outstanding and we‘re pleased to extend its benefits to our customers with Agilent GC and GC/MS systems." Intelligent Services uses proven, secure IT technology to link instruments to Agilent customer support centers, where experts provide proactive technical support designed to address problems before they affect lab productivity. A "Push for Help" feature enables single-button requests for assistance, and Agilent service engineers can remotely determine the status of the system before responding. With lab permission, Intelligent Services "Real-time Collaboration" allows Agilent engineers to open an ultra-secure remote desktop sharing session to provide advanced diagnostics to facilitate immediate, remote problem resolution. For more information about Agilent Intelligent Services and the company‘s entire line of analytical instruments, please visit www.chem.agilent.com About Agilent Technologies Agilent Technologies Inc. （NYSE: A） is the world‘s premier measurement company and a technology leader in communications, electronics, life sciences and chemical analysis. The company‘s 19,000 employees serve customers in more than 110 countries. Agilent had net revenues of $5.4 billion in fiscal 2007. Information about Agilent is available on the Web at www.agilent.com.[/color][/font]